The DfE coronavirus (COVID-19) helpline and the PHE Advice Service (option 1) will be available over the holidays to answer any questions you have about coronavirus (COVID-19) relating to education settings and children’s social care. These helplines will, however, close on the bank holidays, and have shortened opening hours on Christmas Eve and New Year’s Eve.

Phone: 0800 046 8687

Opening hours:

24 December – 8am to 4pm
25 to 28 December – Closed
29 to 30 December – 8am to 6pm
31 December – 9am to 4pm
1 January – Closed
2 to 3 January – 10am to 6pm

Until 24 December, the helpline opening hours are:

Monday to Friday from 8am to 6pm
Saturday and Sunday from 10am to 6pm